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Accessibility Statement

This Accessibility Policy was created on December 20, 2022.

Commitment

Osmia is committed to meeting the needs of our users with disabilities and to meeting Title III of the Americans with Disabilities Act (ADA). This commitment includes ensuring effective communication with our customers. To this end, we will endeavor to make our website comply with the Web Content Accessibility Guidelines (WCAG) 2.1 A/AA, the de facto accessibility standards for digital content distributed and maintained by the World Wide Web Consortium (W3C).

Existing Site and Known Issues

While we are committed to creating and maintaining an accessible experience, we acknowledge that not all areas of our site may currently meet these standards. In early 2023, we will be performing accessibility testing with a team of expert accessibility consultants and use the results of this testing to revise the structure of our site to ensure that people with various disabilities can easily access and use our website.

Assistance for Users with Disabilities

Our website is just one means of accessing our products and services! We encourage all customers—including our customers with disabilities—to reach out to us at help@osmiaskincare.com or to call us at (970) 510-6610 between the hours of 9am to 5pm on weekdays to discuss your needs, how our products can help, and for placing orders.

Emails are answered within one (1) business day and calls are usually answered within one (1) business day as well. All communications are held in the strictest confidence. Also, our team accepts calls through various relay services, including TTY, SMS, etc.

We Want to Hear from You!

We welcome your feedback, good or bad! Please feel free to reach out to us at help@osmiaskincare.com or (970) 510-6610 between the hours of 9-5 mountain time on weekdays with any feedback that you have. We value your input as this helps us improve our services and our website more inclusive to all users.

If possible, please try to be as specific as possible by including:

  • Description of what you were trying to accomplish and the barrier(s) you encountered
  • Date when you encountered the barrier, and
  • Operating system and assistive technologies (if any)

We try to respond to all feedback within 2 business days.

Third-Party Content

While we make our best efforts to ensure that third-party content made available through our website is accessible, we cannot guarantee that such content will be accessible.