Shipping & Returns
Orders & Shipping
Regular orders are processed within 3-5 business days. Sale orders may take up to 7-10 business days to process, plus extra time for shipping.
We ship with several carriers. We offer flat rate ($8) shipping in the US for orders up to $99, and free US standard shipping on orders over $99. Osmia is not responsible for lost or stolen packages once they have been marked "Delivered" by the carrier. If you need your package shipped "signature required," or have a history of having packages stolen, please choose that option at checkout for an additional $3 charge. Unfortunately, the "signature required" setting is not available for our international customers.
Express 2-day US shipping is available for a flat fee of $25.00, and usually ships via FedEx. Orders placed before 10AM Mountain Time on a business day will be shipped that day. After 10AM, the order will be packaged and shipped on the next business day.
International shipping will be via FedEx International Economy & FedEx International Priority. We offer free International shipping for orders of $350 or more. Osmia is not responsible for lost packages once they have left the USA. Osmia is not responsible for international customs fees or tariffs.
If you have questions about how to get the best results with your products, or if you are not happy with your purchase, please send us an email at email@example.com. We are here to help, and can assist with returns or refunds when necessary, as long as you contact us within 21 days of receiving your order.
All trial sizes and all Craft Series products are non-refundable. All shipping charges are also non-refundable. Thanks for understanding!